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Refund policy
30-Day Returns
We want you to be completely satisfied with your purchase. Eligible items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, your sleeping bag must be:
- Unused
- Unwashed
- In its original packaging
- Free from odors, stains, pet hair, and signs of wear
How to Start a Return
To begin a return, email hello@pureoriginorganics.com with your order number and the item you'd like to return. We'll provide return authorization and instructions for sending your sleeping bag back to us.
Returns sent without prior authorization cannot be accepted.
Return Shipping
Customers are responsible for return shipping costs. If there is a problem with your order, please contact us before sending your item back.
Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method within 5–7 business days.
Original shipping charges are non-refundable.
Exchanges
We do not offer exchanges. If you would like a different size or color, please return your original sleeping bag and place a new order for the one you would like.
Problems With Your Order
If there is a problem with your order, please contact us at hello@pureoriginorganics.com. Include your order number and a brief description of the issue, and our team will be happy to help.